Man with Van Islington Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Islington provides removal, man and van, collection, delivery and associated services within the United Kingdom. By making a booking, paying a deposit, confirming a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions:
Customer means the individual, business or organisation booking or receiving the services.
Company means Man with Van Islington, providing man and van and removal services.
Services means any transport, removal, loading, unloading, packing, storage, waste removal or related services provided by the Company.
Vehicle means any van or other vehicle used to carry out the Services.
Booking means a confirmed request for Services, whether made verbally or in writing.
2. Scope of Services
The Company provides man and van and removal services, including but not limited to local and regional moves, transport of household and office goods, collection and delivery of items, and lawful transport of certain types of waste or unwanted items for disposal or recycling, where agreed in advance.
The specific Services to be provided, the locations involved and any special requirements will be agreed with the Customer at the time of booking. The Company is not obliged to provide any Services that have not been expressly agreed.
3. Booking Process
3.1 Quotations
Any quotation given by the Company is based on the information supplied by the Customer. The Customer is responsible for providing accurate details, including addresses, access information, volume and nature of items, floor levels, parking restrictions and any special handling requirements.
Quotations are normally provided as either an hourly rate or a fixed price. Unless expressly stated otherwise, quotations are exclusive of congestion charges, parking fees, tolls, ferry costs and additional expenses which may be added to the final invoice where applicable.
Quotations are not binding until confirmed by the Company and a booking is accepted. The Company reserves the right to amend or withdraw any quotation where the information provided was incomplete, misleading or changes materially prior to the move.
3.2 Confirming a Booking
A booking is confirmed when the Customer accepts the quotation and the Company acknowledges acceptance, which may include confirmation verbally or in writing. The Company may require a deposit or full prepayment to secure the booking. The Customer is responsible for checking that all details on confirmations and invoices are correct and must notify the Company promptly of any errors.
3.3 Changes to Bookings
If the Customer wishes to change the date, time, addresses or scope of work, they must inform the Company as early as possible. All changes are subject to availability and may result in an adjusted quotation or additional charges. The Company is not liable for any loss if the requested change cannot be accommodated.
4. Customer Responsibilities
The Customer agrees to:
Provide accurate information at the quotation and booking stage.
Ensure adequate access at collection and delivery addresses, including arranging parking permits or permissions where necessary.
Ensure that items are properly packed and prepared unless the Company has specifically agreed to provide packing services.
Be present, or ensure that an authorised representative is present, at both collection and delivery points to provide instructions and sign relevant documents.
Declare any items of high value, fragility or special handling requirements in advance.
Ensure that all goods presented for removal or transport are owned by the Customer or that the Customer has full authority to move them.
5. Payment Terms
5.1 Pricing and Charges
Charges may be based on an hourly rate, a fixed price, or a combination, as stated in the quotation. Time-based work is normally charged from the agreed arrival time or from departure from the Company base, as specified in the quotation, until completion of the job.
Additional charges may apply where:
Access is difficult or significantly different from that described at the time of booking.
There are delays outside the Company’s control, such as waiting for keys or access.
Extra labour or additional trips are required.
Parking, tolls or congestion charges are incurred.
5.2 Deposits and Prepayment
The Company may require a deposit or full payment in advance to secure a booking. The level of deposit will be stated at the time of booking. Deposits are generally non-refundable if the Customer cancels with insufficient notice, as outlined in the cancellation section.
5.3 Payment Methods and Timing
Unless otherwise agreed in writing, payment is due on completion of the Services on the same day. For some bookings, payment may be required in full before the Vehicle is loaded or before departure.
The Company accepts commonly used payment methods within the UK, which will be confirmed at the time of booking. The Company reserves the right to refuse to commence or continue work if payment arrangements have not been satisfied.
5.4 Late or Non-Payment
If payment is not received when due, the Company may charge reasonable interest on the overdue amount and recover any costs incurred in pursuing payment. The Company may retain possession of goods until full payment has been made and may, after notice, take appropriate steps to dispose of goods to recover outstanding sums, subject to applicable law.
6. Cancellations and Postponements
6.1 Customer Cancellations
If the Customer wishes to cancel or postpone a booking, they must inform the Company as early as possible. The following charges may apply:
If cancellation occurs more than 7 days before the scheduled start time, deposits may be refunded at the Company’s discretion.
If cancellation occurs between 7 days and 48 hours before the scheduled start time, the Company may retain part or all of the deposit to cover lost bookings and administrative costs.
If cancellation occurs less than 48 hours before the scheduled start time, the Company may charge up to 75 percent of the quoted price.
If cancellation occurs on the day of the move or after the team has been dispatched, the Company may charge up to 100 percent of the quoted price.
Any specific cancellation terms confirmed in writing to the Customer will take precedence over the general terms above.
6.2 Company Cancellations
In the rare event that the Company must cancel or significantly alter a booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff illness, accidents or legal restrictions, the Company will inform the Customer as soon as practicable and offer an alternative date or a refund of any payments received for the affected booking. The Company is not liable for any consequential or indirect losses arising from such cancellations.
7. Access, Parking and Delays
The Customer is responsible for ensuring that adequate parking and access are available at both collection and delivery addresses. This includes arranging permits, ensuring driveways are clear, and providing accurate information about restrictions such as low bridges, narrow roads or limited parking spaces.
Where access is restricted or parking is unavailable, the Company may charge for any additional time, walking distances, shuttle services, hire of additional equipment or other costs incurred.
The Company is not liable for delays caused by traffic, road closures, accidents, weather conditions, restricted access, waiting for keys or any other factors beyond its reasonable control. Any additional time incurred as a result may be chargeable under the agreed hourly rate or as an additional fee.
8. Goods Not Accepted for Transport
The Company will not carry:
Illegal goods, stolen items or anything prohibited by law.
Explosive, flammable or hazardous materials, including gas cylinders, fuel, chemicals, paints, solvents or similar items, unless explicitly agreed and permitted by law.
Live animals or plants that require special conditions during transit.
Perishable food items likely to spoil during the move.
Cash, jewellery, watches, precious stones, important documents or other items of exceptional value, unless specifically agreed and properly declared in advance.
If such items are included without the Company’s knowledge, the Customer does so at their own risk and will be responsible for any resulting loss, damage, fines or claims.
9. Liability and Limits of Responsibility
9.1 Duty of Care
The Company will take reasonable care when handling, loading, transporting and unloading the Customer’s goods. However, the Customer accepts that normal risks associated with moving and transport cannot be completely eliminated.
9.2 Exclusions of Liability
The Company is not liable for:
Loss or damage arising from the Customer’s failure to pack items securely where the Company has not provided packing services.
Damage to flat pack or self-assembled furniture that is not designed to be moved in its assembled state.
Electrical or mechanical faults to appliances or equipment where there is no evidence of external damage caused by the Company.
Damage to items with existing defects or weaknesses.
Damage to walls, floors, ceilings or fixtures caused by moving large or heavy items in confined spaces where the Customer has asked for such items to be moved despite the risk.
Loss of data or information from computers, devices or storage media.
Any indirect, consequential or economic loss, including loss of profit, income or opportunity.
9.3 Limits on Claims
Any claims for loss or damage must be reported to the Company in writing as soon as reasonably practicable and in any event within 7 days of the Services being completed. The Customer must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect any affected items.
Where the Company is found liable, its liability will, to the extent permitted by law, be limited to the lower of the cost of repair or the current market value of the item, subject to an overall cap per job as communicated to the Customer or, in the absence of such a cap, a reasonable limit reflecting the price of the Services.
10. Waste, Disposal and Environmental Regulations
10.1 Waste Responsibility
Where the Company agrees to remove unwanted items, rubbish or waste, this will be carried out in accordance with applicable UK waste and environmental regulations. The Customer confirms that any items presented for disposal are theirs to dispose of and do not contain hazardous or prohibited materials unless expressly agreed beforehand.
10.2 Prohibited Waste
The Company will not knowingly remove or dispose of controlled, hazardous or regulated waste such as asbestos, clinical waste, chemicals or electrical items requiring specialist treatment, unless this has been lawfully arranged and agreed in writing. The Company reserves the right to refuse any items that may pose a health, safety or legal risk.
10.3 Disposal Charges
Any disposal, recycling or tip fees will be charged to the Customer in addition to standard removal charges. Where possible, the Company will inform the Customer of estimated disposal costs in advance; however, final charges may vary based on actual weight, volume or disposal facility fees.
11. Insurance
The Company maintains appropriate insurance cover required for operating removal and man and van services in the UK. Details of cover, including any limits or exclusions, are available on request. The Customer is encouraged to arrange additional insurance for high-value or particularly fragile items if needed.
12. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Company aims to resolve complaints promptly and fairly.
If a dispute cannot be resolved directly between the parties, the Customer and Company may consider using alternative dispute resolution services. This does not affect either party’s right to pursue claims through the courts.
13. Data Protection and Privacy
The Company collects and processes personal data such as names, addresses, contact details and job information solely for the purpose of providing Services, managing bookings, handling payments and complying with legal obligations. The Company will take reasonable steps to keep such data secure and will not sell personal data to third parties.
Personal data may be shared with trusted partners where necessary to perform the Services, such as additional drivers or subcontractors, on a confidential basis. Customers have rights regarding their personal data under UK data protection law and may contact the Company to exercise those rights.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services, except that the Company retains the right to bring proceedings against the Customer in any other court of competent jurisdiction.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to deliver the Services, provided that this does not materially reduce the level of service agreed.
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, form the entire agreement between the parties and supersede any prior understandings or representations, whether oral or written, relating to the subject matter.
