Man with Van Islington Privacy Policy
This Privacy Policy explains how Man with Van Islington collects, uses, stores, and protects personal data relating to customers and prospective customers in the Islington area. It also explains your rights under the United Kingdom General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man with Van Islington customers and enquiries in the Islington area, including anyone who contacts us to request information, quotations, or services.
Data Controller
Man with Van Islington is the data controller in respect of the personal data processed in connection with the provision of our moving and transport services in the Islington area. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process different types of personal data about you depending on how you interact with us and the services you request. This may include:
Identification and contact details such as your name, address, collection and delivery addresses, email address, and any other contact information you choose to provide when you contact us or make a booking.
Service and booking information such as details of the items to be moved, access information for properties, service dates and times, special instructions relating to the move, and any communications related to your booking.
Payment and billing information such as transaction details, billing address, and payment status. We do not store or process full payment card details ourselves when payment is handled by a secure payment provider.
Communication data such as information contained in emails, contact forms, or phone call notes when you contact us for support, quotations, or general enquiries.
Technical and usage data where applicable, such as basic information about how you use any online forms or website features that we may operate, including date, time, and duration of visits and basic device or browser information.
How We Collect Personal Data
We collect personal data directly from you when you contact us to request information, ask for a quotation, or confirm a booking for our services. This may occur by telephone, through any online contact form, or in person. We may also receive personal data from third parties where they are arranging a move on your behalf, for example from a landlord, letting agent, or another service provider if they provide your details for us to carry out services for you.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. The purposes for which we process your data and the corresponding lawful bases include:
To respond to enquiries and provide quotations. We process your contact details and information about your moving requirements in order to respond to your requests. The lawful basis for this processing is our legitimate interests in responding to potential and existing customers and, where relevant, taking steps at your request prior to entering into a contract.
To provide moving and related services. We process your identification and contact details, service and booking information, and communication data to perform our contract with you and to manage your booking from initial enquiry through to completion. The lawful basis for this processing is performance of a contract and, where necessary, our legitimate interests in effectively managing our business operations.
To process payments and manage invoices. We process payment and billing information to issue invoices, confirm receipt of payment, manage refunds, and maintain our financial records. The lawful basis is performance of a contract and compliance with our legal obligations relating to accounting and taxation.
To handle queries, complaints, or disputes. We may process relevant personal data to investigate and resolve complaints or to establish, exercise, or defend legal claims. The lawful basis is our legitimate interests in protecting our business and complying with our legal obligations.
To maintain safety and security. Where necessary, we may process personal data to maintain the safety of our staff, vehicles, and customers, for example by recording access details or instructions that affect health and safety. The lawful basis is our legitimate interests in providing a safe and secure service.
To comply with legal and regulatory requirements. We may process personal data where it is required for compliance with laws and regulations, including tax, accounting, or reporting obligations. The lawful basis is compliance with legal obligations.
Sharing of Personal Data and Processors
We do not sell your personal data. However, we may share your data with trusted third parties where necessary to provide our services or to comply with legal obligations. Such recipients may include:
Service providers and processors who provide services to us, such as payment processing providers, information technology and hosting providers, and administrative support services. These third parties act on our instructions, are bound by contractual data protection obligations, and may only use your data as necessary to provide their services to us.
Professional advisers such as accountants, auditors, or legal advisers where this is necessary for the services they provide to us and where they are under obligations to protect confidentiality.
Public authorities or law enforcement agencies where we are required to disclose data by law or where disclosure is necessary to protect our rights or the rights of others.
Where we use data processors, we take steps to ensure that they provide sufficient guarantees to implement appropriate technical and organisational measures to protect your personal data and that they process data only in accordance with our written instructions and applicable data protection laws.
International Transfers
As a general rule, we seek to keep your personal data within the United Kingdom or the European Economic Area. If it becomes necessary to transfer your data to a country outside of these areas, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or transfers to countries that have been recognised as providing an adequate level of data protection. You may request further information about any international transfers that may affect your data using the contact methods available for our service.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. In practice, this means:
Enquiry and quotation data is retained for a reasonable period to allow us to manage follow up communications and potential future bookings.
Booking and service data, including invoices and related correspondence, is typically retained for a period required by law for tax and accounting purposes and to allow us to handle any queries, complaints, or disputes relating to the services provided.
Communication data that is not needed for legal or contractual purposes may be retained for a shorter period, after which it is securely deleted or anonymised.
When personal data is no longer required for the purposes for which it was collected, we will take appropriate steps to securely delete, destroy, or anonymise it.
Your Data Protection Rights
As a data subject, you have a number of rights in relation to your personal data under data protection law. These rights apply to all Man with Van Islington customers in the Islington area, subject to certain limits and conditions. Your rights include:
The right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of the personal data we hold about you, along with certain information about how it is processed.
The right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data about you.
The right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
The right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain cases, for example while we verify the accuracy of data or assess a request for erasure.
The right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format and to transmit that data to another controller.
The right to object. You have the right to object to processing based on our legitimate interests where you feel that your particular situation warrants it. We will stop processing your data unless we can demonstrate compelling legitimate grounds or where processing is required for legal claims.
The right to withdraw consent. Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, staff training, and procedures for handling data incidents. While we take reasonable steps to safeguard your personal data, no method of transmission or storage can be guaranteed to be completely secure.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, the way we process personal data, or legal and regulatory developments. Any updated version will apply to all Man with Van Islington customers and enquiries in the Islington area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
