Terms and Conditions for Man With Van Islington

These Terms and Conditions set out the basis on which Man With Van Islington provides its removal, delivery, and transport services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create a clear, fair, and practical understanding between the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the service.

The terms below apply to all standard van hire with driver services, single-item moves, multi-item transport, collections, deliveries, and associated labour provided under the name Man With Van Islington. They are designed for use as a legal information page and therefore avoid promotional language or local sales detail. For the avoidance of doubt, these terms apply unless a separate written agreement has been made and signed by both parties. Any variation must be confirmed in writing before the service begins.

In these Terms and Conditions, ???customer??� means the person, business, or organisation that books the service, pays for the service, or receives the goods. ???Goods??� means any items, boxes, furniture, equipment, waste, or materials to be moved. ???Service??� means any work provided by the operator, including loading, transport, unloading, and any additional agreed labour. Headings are included for convenience only and do not affect interpretation.

1. Booking Process

All bookings for Man With Van Islington are subject to availability and confirmation. A booking is only accepted when the service provider has confirmed the job details, date, time, collection and delivery points, and any special requirements. Quotes may be provided based on the information supplied by the customer, including item list, access conditions, parking restrictions, floor levels, and any need for extra labour. If the customer provides incomplete or inaccurate information, the original quotation may be revised.

The customer must ensure that all relevant details are disclosed at the time of booking. This includes whether items are fragile, heavy, oversized, valuable, hazardous, or difficult to handle. The customer must also notify the provider of any access limitations, such as stairs, lifts, narrow hallways, restricted loading zones, or long carries. If the actual job differs materially from the information provided, the provider may refuse the service, apply a revised charge, or adjust the timetable. Any estimate is based on the assumptions stated at the time of quotation.

2. Confirmation and Service Requirements

Once a booking is confirmed, the customer is responsible for ensuring that the collection and delivery locations are accessible and ready at the agreed time. The customer should have items packed, labelled if necessary, and prepared for loading unless packing has been included in the service. The provider may decline to move any item that is unsafe, improperly packed, or likely to cause injury or damage. Where parking permits, building permission, or access approval are required, the customer must arrange these in advance unless otherwise agreed.

The customer must be present, or represented by an authorised person, at both the collection and delivery points if required for instructions, access, signatures, or payment approval. If the customer is unavailable and no authorised person is present, the provider may delay or suspend the service and charge for waiting time, redelivery, or aborted attendance. Where the job includes dismantling, reassembly, or movement of fixtures, the customer must confirm in advance whether such work is permitted and whether the items are suitable for handling.

The provider will use reasonable care and skill when carrying out the service, but the customer remains responsible for checking that the inventory, delivery address, and access details are correct. Any time windows given are estimates unless expressly guaranteed in writing. Delays caused by traffic, weather, road closures, parking enforcement, or circumstances outside reasonable control do not usually amount to a breach of contract. The customer should allow sufficient time for loading and unloading, particularly where large or fragile items are involved.

3. Payments, Fees, and Charges

Payment terms for Man With Van Islington will be confirmed at the time of booking or in the quotation. Unless otherwise agreed, payment is due on completion of the service or before unloading, and the provider may require a deposit or full prepayment for certain bookings. Accepted payment methods may include bank transfer, card payment, or other methods stated in writing. Cash may only be accepted where specifically agreed in advance. The customer must ensure that funds are available and that any payment authorisation is completed promptly.

All quoted prices are based on the information supplied by the customer and may exclude additional charges unless stated otherwise. Such charges may include waiting time, additional labour, extra stops, parking fees, congestion or access charges, ferry or toll costs, storage, re-delivery, and disposal fees. If the scope of the job changes after confirmation, the price may be adjusted accordingly. The customer agrees to pay all reasonable extra costs resulting from their instructions, omissions, delays, or failure to provide accurate information.

If payment is overdue, the provider may charge interest and recover reasonable debt collection costs where permitted by law. The provider may also retain goods lawfully in its possession until payment is made in full, subject to applicable legal rights. Any dispute about an invoice must be raised promptly and in writing. Undisputed amounts remain payable on time even if part of the invoice is challenged. The customer must not make deductions unless agreed or required by law.

4. Cancellations, Changes, and Waiting Time

The customer may cancel or amend a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is provided and whether any costs have already been incurred. For example, cancellations made shortly before the scheduled time may be charged in part or in full, especially where the vehicle, staff, or equipment have already been allocated. Any deposit paid may be non-refundable where the cancellation is late or where the provider has lost the opportunity to complete another booking.

The provider may cancel or reschedule a booking if circumstances make performance impossible, unsafe, unlawful, or impracticable. This may include vehicle breakdown, severe weather, dangerous access conditions, staffing issues, or events beyond reasonable control. Where possible, the provider will offer an alternative time or date. The provider is not liable for indirect losses arising from cancellation or delay, except to the extent required by law. Customers are encouraged to arrange their own contingency plans for urgent or time-sensitive moves.

If the customer causes a delay at the collection or delivery point, waiting time may be charged at the applicable rate. The provider may also charge for aborted attendance if access is not available, the customer is absent, the items are not ready, or the service cannot proceed due to the customer???s failure to meet the booking conditions. In such cases, the provider may treat the booking as completed for charging purposes where reasonable. Rebooking may be offered at the provider???s discretion.

5. Liability and Customer Responsibilities

The provider will take reasonable care when handling goods, but liability is limited to the extent permitted by law. The customer is responsible for ensuring that items are suitable for transport and are properly packed, protected, and declared. Unless the provider has expressly agreed to pack or dismantle items, the customer accepts the risk of damage arising from poor packing, defective furniture, hidden weaknesses, or inadequate protection. The customer should remove or secure loose parts, personal items, and anything that may fall, leak, or break during transit.

Where the provider is responsible for loss or damage, liability may be limited to the repair value, replacement value, or declared value, whichever is lower, and only where the loss was caused by proven negligence or breach of contract. The provider does not accept liability for normal wear and tear, existing defects, scratches to items with fragile finishes, or damage caused by unavoidable movement during transport. The provider is not liable for consequential loss, loss of profit, missed deadlines, or business interruption unless such liability cannot lawfully be excluded.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If the customer wishes to insure high-value, antique, specialist, or irreplaceable items, it is the customer???s responsibility to arrange suitable insurance unless the provider has expressly agreed otherwise in writing. The customer should disclose the existence and value of such items before the booking is confirmed.

6. Waste Regulations and Prohibited Items

Where the service includes removal of unwanted items or waste, the customer must comply with all applicable waste regulations. Man With Van Islington will only collect, transport, or dispose of waste in accordance with relevant UK law and at authorised facilities where required. The customer must accurately describe the nature of the waste before booking. The service provider may request evidence that the waste is from a domestic or lawful source and may refuse to handle any material that is not compliant, unsafe, or not properly declared.

The customer must not hand over hazardous, toxic, explosive, flammable, corrosive, or illegal materials unless the provider has expressly agreed in writing and the law permits it. Prohibited items may include asbestos, clinical waste, chemicals, gas bottles, solvents, oils, paint in bulk, batteries, firearms, and regulated electrical or electronic waste where special handling is required. If prohibited items are discovered during the job, the provider may stop work, leave the items in place, or return them to the customer at the customer???s cost.

When waste is removed, the customer remains responsible for ensuring it is lawfully transferred. The provider may issue or retain appropriate documentation where required, including waste transfer records or disposal notes. The customer must not request fly-tipping, unauthorised dumping, or disposal in any manner that breaches environmental law. Any customer instruction that would place the provider in breach of waste legislation will be refused. Additional charges may apply where lawful disposal requires sorting, segregation, specialist handling, or extended travel to a permitted facility.

7. Property Damage, Access, and Site Conditions

If the service involves moving items through tight access routes, the customer must ensure that floors, walls, door frames, and communal areas are protected where necessary. The provider may use reasonable protective equipment, but the customer is responsible for any special site protection requested by building management or property owners. The provider is not responsible for pre-existing damage, unstable structures, hidden defects, or damage caused by access conditions that were not disclosed beforehand.

The customer must notify the provider of any security requirements, loading restrictions, lift reservations, or building rules that may affect the move. If access is refused or restricted because the customer has not arranged the correct permissions, the customer may be charged for waiting time, re-attendance, or cancellation. The provider may also refuse to carry goods where doing so would create unacceptable risk to property, personnel, or the public. Any assistance provided beyond the normal scope of the job is at the provider???s discretion.

Items that require special handling, such as pianos, safes, glass, artwork, or commercial machinery, may be subject to additional terms, staffing requirements, or charges. The provider may insist on a survey or further information before accepting such items. If the customer conceals the true nature of an item and loss or damage occurs, the provider???s liability may be reduced or excluded to the extent permitted by law. The customer should cooperate fully and honestly throughout the job.

8. Governing Law and General Provisions

These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled by law to bring proceedings elsewhere. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No failure or delay by the provider in exercising any right or remedy shall operate as a waiver of that right or remedy. Any waiver must be in writing. The customer may not assign, transfer, or subcontract its rights or obligations without prior written consent, except where required by law. The provider may assign its rights and obligations where lawful and reasonable. These terms form the entire agreement between the parties in relation to the service, replacing any prior oral or written understandings unless expressly stated otherwise.

By booking or using Man With Van Islington, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. The customer also confirms that all information supplied is accurate and complete to the best of their knowledge. These terms are intended to be clear and balanced, protecting both the customer and the service provider while ensuring that services are delivered lawfully, safely, and professionally.